| SERVICES | REQUIREMENTS | CHARGES | Timeline |
|---|---|---|---|
| Reception/Response to verbal Enquiry | Make request / Enquire courteously | free | within 5 minutes at every service point |
| Response to telephone calls | Correct Information | free | within the first 5 rings |
| Admission Level 4 Level 5 Level 6 Higher Diploma. |
Formal application for the course Meet the stipulated minimum requirements Provision of genuine copies of relevant documents |
KSh 200 | As per institute's termly program and KUCCPS requirements |
| Registration of trainees | Admission letter (new trainees) Filled registration form Provision of original academic and other relevant documents All trainees are required to register every term |
Full payment of fees | Registration done on opening day between 8:00am and 5:00pm. Registration process of new trainees closes in 2nd week of commencement of the Term/Semester. |
| Training and Learning | Payment of fees Learning Materials Attendance of classes on time Adherence to policies, rules and guidelines |
As per the course requirement Fully paid fees Free |
On registration As per timetable Continuous |
| Administration of internal and external examinations | Payment of exam fees Submission of registration documents for external exams Meet examination requirements 75% of class attendance |
Fully paid fees as per the examining body | As per examination registration deadline As per examination timetables |
| Administration of supplementary examinations | Payment of supplementary exam fees | Ksh 300 per paper | First Week of opening As per examination timetables |
| Issuance of: Progress Reports Transcripts/Result Slips |
Successful completion of the term/semester work (3 continuous assessment Tests and End of term Exams) Successful completion of an academic year Fully paid fees |
Fully paid fees KSH. 200 (storage fee) |
Progress Reports will be posted on the student's portal within 1 day after the respective department's academic awards Every subsequent year after the first 2 years |
| Graduation | Successful completion of an academic program | Convocation fees as approved by the Board of Governors | Annually as per the academic calendar |
| Issuance of Certificates | Successful completion of an academic program Evidence of clearance from accounts department/office National Identity Card Completion of payment of fees |
Ksh 200(storage fees) | First 2 years after receipt of the certificates from the examining body Every subsequent year after the first 2 years |
| Guidance and counselling | Bonafide students/staff | Free | Continuous |
| Payment for goods and services | Local Purchase Order / Local Service Order Delivery Note / Certificate of work done Goods Received Note Invoice |
Free | 90 days from date of receipt of goods/services or as per contract agreement |
| Hiring out services / products and facilities | A Request | As per value of service, product or facility | As per agreement |
| Response to complaints | Formal complaint | Free | Immediately Within 7 days for formal complaints that require Investigation |
Any service rendered/good delivered that does not conform to the required standards or any officer who does not live up to commitment to courtsey and excellence in service delivery should be reported to: info@manderatti.ac.ke